A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required — strong communication, empathy, and customer service skills are what matter most.
Guide new or hesitant patients toward scheduling their first appointment with professionalism
Follow up with leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately
Serve as a liaison between patients and their provider
Communicate with internal healthcare teams to ensure seamless patient care
Provide information regarding services, procedures, and policies
Address patient questions, concerns, and complaints professionally
Follow established protocols for managing patient inquiries
Offer solutions and escalate issues when appropriate
Verify patient information, insurance details, and eligibility
Enter and update patient records in the EMR system
Assist with additional administrative tasks as assigned
MediClear credential or equivalent HIPAA compliance certification
High School Diploma or GED
Proven success in a high-volume customer service environment
Strong verbal and written communication skills
Ability to stay calm, organized, and solutions-focused
Basic math skills
Proficiency with Microsoft Office is a plus
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